Role Description: The Housekeeping Manager is responsible for overseeing the housekeeping department to ensure exceptional cleanliness standards throughout Dukley Hotels & Resort. This role involves managing a large territory, which includes multiple accommodation options and on-site restaurants, coordinating a team, and ensuring that high standards of cleanliness and presentation are upheld. The Housekeeping Manager will also monitor invoicing practices from external service providers, control procurement, and work closely with the management team to maintain the property’s luxury standards.

Key Responsibilities:
‍
1. Team Management and Operations Oversight:

• Supervise a team dedicated to maintaining cleanliness across all areas of the resort, ensuring alignment with the highest quality standards.
• Develop schedules and assign tasks based on occupancy and operational needs, ensuring seamless service delivery.
• Facilitate training and professional development for team members, promoting adherence to established cleaning and safety protocols.

2. Quality Control and Aesthetic Standards:

• Conduct regular inspections across all resort areas to ensure high standards of cleanliness and presentation.
• Quickly address any issues related to housekeeping quality to maintain a pristine environment throughout the resort.
• Gather and assess feedback from guests and management, implementing improvements where needed to elevate the guest experience.

3. Oversight of External Service Providers and Billing:

• Monitor the performance of external housekeeping service providers and ensure compliance with agreed service levels.
• Review and verify invoicing from third-party service providers to guarantee transparency and budget alignment.
• Coordinate closely with external teams to ensure they meet the resort’s luxury standards.

4. Resource Management and Procurement:

• Oversee inventory and procurement of cleaning supplies, ensuring a balance between cost-efficiency and quality.
• Implement strategies to optimize resource utilization without compromising service quality.

5. Budget Management and Cost Control:

• Manage the department budget, ensuring operational costs remain within set limits.
• Conduct regular expense analysis and develop cost-control strategies to enhance operational efficiency.

6. Interdepartmental Collaboration:

• Work closely with other departments (front desk, maintenance, F&B) to ensure smooth daily operations and address any housekeeping needs for events or special occasions.
• Ensure that all areas meet the highest standards of cleanliness and functionality, creating a cohesive, luxurious experience for guests.